Vela has been developing and manufacturing laboratory notebooks and stationery for over 10 years. We take our commitment to quality and the sciences seriously. We guarantee that our products are void of any manufacturing errors and meet or surpass all the strict standards of ISO laboratory stationery.
If within 90 days of purchase, any material manufacturing errors are found, Vela will fully replace or refund your order if the product was operated according to specified standards. In the case of replacement, we will fully cover all return shipping costs.
If not satisfied with your order, you may return it within 30 days of shipment with a 15% restocking fee (this does not include custom orders). If books have been removed from an individual wrap or damaged upon return, there is a 35% restocking fee. Stationery with writing or pages removed may not be returned.
All returns must first be approved; please email firstname.lastname@example.org for approval and arrangement of delivery back to our warehouse for verification and restocking.